AC TRANSIT FLEX SERVICE BEGINS MONDAY, MARCH 27TH
The one year on-demand pilot service will temporarily replace Bus Line 275
The Alameda-Contra Costa Transit District (AC Transit) is excited to announce, that after eight months of beta-testing, AC Transit Flex will begin its one-year pilot operation on Monday, March 27, 2017. Flex is a dynamic reservation based transit service that eliminates the wait and wonder of when your bus will arrive. Now, with the click of a mouse or telephone call, Flex riders enjoy an array of choices for day, time, and location of travel.
Flex is a pilot program that was developed as a transit alternative in service areas with lower demand ridership. The pilot’s design employs smaller 12 seats buses (each fully ADA compliant with Clipper Card readers and fare boxes) and offer riders the choice of which existing Line 275 bus stop they would like to begin and end their travel. To test the success of this transit model, AC Transit will temporarily suspend operation of Line 275 starting March 27, 2017 and continuing through March 2018. We leave open the option to return Line 275 to full operation. Existing bus service in the Castro Valley Flex Service operating region will not experience any changes.
“As Board President, I am keenly interested in ensuring that any alteration of service occur with our riders as the central focus and functions seamlessly,” says AC Transit Board President, Elsa Ortiz. “Our rigorous beta-testing revealed that Flex is off to a strong start. In fact, Flex’s trip success is currently at 92 percent and two-thirds Flex riders are now return customers.”
Flex Service operates in Castro Valley, Newark, Union City and Fremont using 12 seat passenger buses. Each Flex is outfitted with navigation software called MobilityDR –developed by DemandTrans Solutions. MobilityDR gives Flex Operators turn-by-turn directions to reach a reserved rider faster.
“In fact, during beta-testing we collected eight months of data that revealed that nearly 30 percent of Flex riders completed their travels in as few as 10 minutes,” says Michael Hursh, General Manager. “Equally impressive, is that eliminating the multiple stops of a traditional bus route now means 20 percent of Flex riders are completing their daily trips in less than five miles.”
AC Transit Flex Hours of Operation:
Flex operates Monday thru Friday 6:00 a.m. to 8:00 p.m. and excludes holidays. Flex service is designed with a reservation requirement of at least 30 minutes prior to departure. Flex riders may reserve an itinerary every weekday – for up to three months – and reserve trips for family or traveling companions in a single transaction.
Creating Flex Accounts & Reservations:
Flex riders are asked to create an online account that links to either an email or mobile phone number. Flex riders, reserving via the website, will receive an email or text notice ten minutes prior to the buses arrival. Riders may opt out of email or mobile phone registration by telephoning a customer service representative at (510) 891-5470.
Flex Open Boarding:
Riders commencing travel at Castro Valley BART may board Flex without reservations every 60 minutes. Similarly, reservations are not required when commencing travel at Union City BART which operates every 30 minutes. Riders should look for Flex’s 16-passenger buses each adorned with the AC Transit Flex logo on the passenger windows.
AC Transit Flex Fares:
Flex’s state-of-the-art transit service is offered without an increase in fare. AC Transit’s existing one-way fare of $2.10 for adults applies on Flex. Fares are $1.05 for youth ages 5 – 18, passengers with disabilities, and seniors at least 65 years in age. For added convenience, each Flex bus is outfitted with both a fare box and Clipper Card one-touch readers. Discounted fares are available for Clipper and 31-day pass holders.
For more information on AC Transit Flex or to book your personal Flex travel reservation, please visit actransit.org/flex or dial (510) 891-5470.