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Customer Service Center (COVID-19 Service Updates)

The Clipper Customer Service Center in Downtown Oakland has reopened in a temporary location in the lobby of AC Transit General Offices at 1600 Franklin in downtown Oakland.

At the temporary location, you can:

  • Apply for a new or replace a Clipper card
  • Add fare products to your Clipper card
  • Purchase BART tickets (Senior and Disabled only)
  • Renew RTC card or report lost/stolen (no new applications accepted at this time)

You can speak with a live Customer Service Agent by calling 510-891-4777 on weekdays from 6:00am to 7:00pm or on weekends from 9:00am to 5:00pm.

Also, for more information, please check the Fares and Clipper page on our site or submit input on the AC Transit website.


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