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Alameda-Contra Costa Transit District
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Customer Feedback

Whether you have a commendation or a complaint, a question or a suggestion, we want to hear from you. Your comments are important to us.

To speak with a representative, Monday-Friday 6 am – 7 pm, Saturday-Sunday 9 am – 5 pm, call 510-891-4777, select option 2. For online help with travel or trip planning, please visit 511.org.

Please Note: Input at this site does not constitute a claim for damages. For information regarding claims for damages, please go to Government Tort Claims.

Select the kind of input you wish to give (form will open below):

  • Online Feedback: Comments, Complaints and Commendations.
  • Bus Shelter: Report a dirty bus shelter.
  • Lost and Found:: Report an item left on an AC Transit vehicle
  • Group Travel: School field trips or group outings. Please call our Customer Service Center if you need help planning your trip.

Fields marked with * are required.
(See our Privacy Policy for more information).

Please Note: Submitting this form is for notification purposes only. AC Transit is a public agency and therefore does not provide charter service; we cannot guarantee a specific size, type or exclusive coach for your trip

All fields required


* First Name
* Last Name


Group Name
School Address
City


State Zip Code


Phone ( )- -
 
* Email


Incident Details

To help us to take action, please fill out each field as completely as possible.


Date
/ /
Time
 : 
    (Approximate time of incident)
Vehicle #

  (Located in front of bus, above the driver, or displayed on back of bus)
Route / Line #
* Destination

  (Your destination stop, or end of the line)
* Location

  (Where the incident occurred)

Bus Shelter Details

To help us to take action, please fill out each field as completely as possible.


* Date
/ /
* Time
 : 
    (Approximate time at shelter)
* Location

  (Bus Stop ID or exact location of the shelter)
Route / Line #

Group Travel Details

To help us to take action, please fill out each field as completely as possible.

All fields required

Day of Week

Date of Trip
/ /
Time of Trip
 : 
    (Approximate time)
Boarding Location

  
Route / Line #
Destination
  (Destination, including street address or 511 stop #)
# Passengers

  (Number of passengers expected, including chaperone)
Age/Grade

  Age or Grade of children (if applicable)
Time of Return
 : 
    (Approximate time)

Provide employee details, if an ACTransit employee was involved in the incident.

Employee Details


Employee Badge #
Employee Description

In your own words, please describe the incident.Please indicate if the alleged discrimination was based on race, color, national origin, or limited proficiency in English. Please explain what happened and who you believe was responsible.

Extra Notes

Brief Description of Shelter

In Your Own Words

Brief Description of Lost Item


* Pick a category * Pick a type
* Type Comments Here Please describe in detail the location and condition of the shelter. Special Notes Description: Brand, Color, Size, distinguishing markings, etc.
Request a Response? Yes   No

In order to expedite boarding please have one person assigned to pay for the entire group. Our fare boxes accept all U.S. currency and coins. Current fare information can be found here. Pre-approved non-profit agencies can order tickets here.

We read and record all comments, however due to the volume of feedback that we receive, we will only contact you back if you request a reply.

We will contact you if your lost item is found. If contacted, effective November 1, 2018, retrieval times are Monday thru Friday, 8:00 am to 4:30 pm, excluding holidays. We regret that we cannot contact you for items not found.

We read and record all comments. Thanks for letting us know.

 
 

Ask for a trip plan


* First Name
* Last Name


Start Address
City


End Address
City


* Email


 

Tell us the date and time of your trip


/ /
  Time :

 

Do you need reverse directions?


/ /
  Time :
Any Other Details
 

To follow up with us on this matter, please call Customer Relations at 510-891-4777, and select option 2.
Representatives are available Monday through Friday, 6 am to 7 pm, and Saturday and Sunday 9 am to 5 pm.


Bus Shelters:

Report maintenance, repair or safety issues at bus shelters: Call Clear Channel toll free 24/7:
1-888-ADSHEL1 (237-4351)


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