Customer Feedback

Whether you have a commendation or a complaint, a question or a suggestion, we want to hear from you. Your comments are important to us.

To speak with a representative, Monday-Friday 6 am – 7 pm, Saturday-Sunday 9 am – 5 pm, call 510-891-4777, select option 2. For online help with travel or trip planning, please visit 511.org.

Please Note: Input at this site does not constitute a claim for damages. For information regarding claims for damages, please go to Government Tort Claims.

Select the kind of input you wish to give (form will open below):

Online Feedback: Comments, Complaints and Commendations.
Bus Shelter: Report a dirty bus shelter.
Lost and Found:: Report an item left on an AC Transit vehicle
Group Travel: School field trips or group outings. Please call our Customer Service Center if you need help planning your trip.

Fields marked with * are required.
(See our Privacy Policy for more information).

All fields required

* First Name		* Last Name
Group Name
School Address		City
State		Zip Code
Phone	( )- -
* Email

Group Travel Details

To help us to take action, please fill out each field as completely as possible.

All fields required

Day of Week

Date of Trip

/ /

Time of Trip

(Approximate time)

Boarding Location

Route / Line #

Destination

(Destination, including street address or 511 stop #)

# Passengers

(Number of passengers expected, including chaperone)

Age/Grade

Age or Grade of children (if applicable)

Time of Return

(Approximate time)

Ask for a trip plan

* First Name		* Last Name
Start Address		City
End Address		City
* Email
Tell us the date and time of your trip
	/ /
	Time :
Do you need reverse directions?
	/ /
	Time :
	Any Other Details

To follow up with us on this matter, please call Customer Relations at 510-891-4777, and select option 2.
Representatives are available Monday through Friday, 6 am to 7 pm, and Saturday and Sunday 9 am to 5 pm.

Bus Shelters:

Report maintenance, repair or safety issues at bus shelters: Call Clear Channel toll free 24/7:
1-888-ADSHEL1 (237-4351)

* Type Comments Here Please describe in detail the location and condition of the shelter. Special Notes Description: Brand, Color, Size, distinguishing markings, etc.
Request a Response?	Yes No
In order to expedite boarding please have one person assigned to pay for the entire group. Our fare boxes accept all U.S. currency and coins. Current fare information can be found here. Pre-approved non-profit agencies can order tickets here. We read and record all comments, however due to the volume of feedback that we receive, we will only contact you back if you request a reply. We will contact you if your lost item is found. If contacted, effective November 1, 2018, retrieval times are Monday thru Friday, 8:00 am to 4:30 pm, excluding holidays. We regret that we cannot contact you for items not found. We read and record all comments. Thanks for letting us know.

Customer Feedback

Incident Details

Bus Shelter Details

Group Travel Details

Provide employee details, if an ACTransit employee was involved in the incident.

Employee Details

In your own words, please describe the incident.Please indicate if the alleged discrimination was based on race, color, national origin, or limited proficiency in English. Please explain what happened and who you believe was responsible.

Extra Notes

Brief Description of Shelter

In Your Own Words

Brief Description of Lost Item

Ask for a trip plan

Tell us the date and time of your trip

Do you need reverse directions?

* Pick a category	* Pick a type