Frequently Asked Questions

A.  For 2010, all AC Transit Local and Transbay lines will run on a weekend schedule on the following days:

2010

New Year's Day, Jan. 1

Martin Luther King, Jr. Day, observed Monday Jan. 18

President's Day, observed Monday Feb. 15

Memorial Day, observed Monday, May 31

Fourth of July, Sunday, July 4 (AC Transit will observe this day on Monday, July 5. We will be running a weekend schedule on Monday)

Labor Day, Monday, Sept. 6

Thanksgiving, Thursday, Nov. 25

Christmas Day, Saturday Dec. 25

To view weekend schedules, see any individual bus line.

A.  The Spare the Air Program was established by the Bay Area Air Quality Management District to educate people about air pollution and to encourage them to change their behavior.

To encourage Bay Area residents to "spare the air", AC Transit participated in the regional promotion in 2008 by offering free rides to all passengers all day on the first four non-holiday, weekday, Spare the Air days declared by the Bay Area Air Quality Management District. Spare the Air days are declared by 1:15 p.m. the day before ozone emissions are expected to exceed federal standards.

For more Spare the Air information, visit www.sparetheair.org.

A.  There are 31 lines that provide transbay service to San Francisco and the peninsula from the East Bay. The service to San Francisco operates via the Bay Bridge to the Transbay Terminal at 1st and Mission streets. All transbay lines have letter rather than number designations.

In addition to this, we have All Nighter bus service to and from San Francisco. Line 800 operates between Market St. & Van Ness Ave. in San Francisco and Richmond BART, via downtown Oakland and downtown Berkeley during the overnight hours.

A.  All AC Transit buses are equipped with easy-to-use bicycle racks. Racks are mounted on the front of the bus and each holds two bikes. You can board a bicycle any time of day, without an extra fare or permit.

You may only load and unload bicycles at AC Transit bus stops. Space on the rack is available on a first come, first-served basis. If the rack is full, please wait for the next bus. On MCI buses, the deep green-colored vehicles typically used for transbay routes, there are under carriage bike racks that can accommodate two additional bikes.

From 5:30am to midnight, place all bicycles on bike racks or in the under carriage—bicycles are not permitted inside the bus. From midnight to 5:30am weekdays and midnight to 9:00am weekends and holidays, you may carry bikes inside buses with at least two doors if the rack is full and space is available inside the bus.

Bike racks can accommodate two wheeled bicycles (no tandems) with a wheelbase of up to 44 inches and a wheel size of at least 16 inches. Cyclists must load and unload their own bikes. The bus driver cannot assist you with loading or unloading your bike. AC Transit is not responsible for loss of or damage to bicycles carried on bike racks or in the undercarriage. If you accidentally leave your bike on the bus, call AC Transit Lost & Found at (510) 891- 4706. All found bicycles are brought to 1600 Franklin Street in downtown Oakland, generally two days following loss, and are kept for 30 days thereafter.

A.  AC transit does not provide service to Dublin, Pleasanton or Walnut Creek. Please check BART, County Connection and/or WHEELS for transportation services in those communities.

A.  If you're getting off of BART and taking an AC Transit bus, you can save money on your bus fare by obtaining a BART-to-Bus transfer before exiting BART. Transfers are good for 25 cents off of the local bus fare. The transfers are good for buses at BART stations, downtown Berkeley or downtown Oakland and are valid for up to 72 hours from the time issued. Just present the intact transfer to the bus operator when paying.

BART-to-Bus transfers are not valid for a discount on transbay fares.

A.  Line 50 provides service during the day to the Oakland Airport. Line 805 also provides service to Oakland Airport during late night and early morning hours via Macarthur Blvd and the Eastmont Transit Center. In addition, BART runs an AIRBART shuttle from the Coliseum/Oakland Airport BART Station to the airport.

A.  Please follow the directions below to pay or protest the parking citation. These instructions are also on the back of the citation.

Procedure To Request A Review Of Citation Or To Pay An Alameda County Transit Citation:

Citations must be paid or a review requested within 21 days of being issued, but no later than 14 days if a delinquent parking violation notice was issued. If payment is not received by final due date late penalties will be added and a hold will be placed on your D.M.V. registration.

No request for Review will be accepted after the due date. NO EXCEPTIONS.

TO PAY A CITATION

To pay by mail: Make check or money order payable to Alameda County A.C. Transit. Include the citation number and vehicle license plate number on the check or money order. Mail payment to:

A.C. Transit Parking Enforcement Center P. O. Box 4726 Irvine, CA 92616-4726

To pay online: www.ezpaycorp.com

To pay by phone: Call 1-800-654-7275 (Visa and MasterCard Only)

At greeting select option #1. Select option #1 for credit card payment. You will then be given three options to choose from:

Option #1 If you received a courtesy notice, you will be asked to enter a four digit code. (Code # 2017.) Voice system will then ask that you enter your citation number followed by the # key.

The voice system will confirm the information you entered. You must verbally answer “Yes” or “No” if the information is correct or incorrect.

Continue to follow prompts to enter your credit card information. YOU MUST STAY ON THE LINE UNTIL YOU RECEIVE A CONFIRMATION NUMBER.

Option #2 If you have your citation, the voice system will ask you to say the city or university that issued you the citation. You must say ALAMEDA COUNTY TRANSIT. The voice system does not recognize any other city for citations that were issued by the A.C. Transit Police.

You will then be prompted to enter your citation number followed by the # key.

The voice system will confirm the information you entered. You must verbally answer “Yes” or “No” if the information is correct or incorrect.

Continue to follow prompt to enter your credit card information. YOU MUST STAY ON THE LINE UNTIL YOU RECEIVE A CONFIRMATION NUMBER.

Option #3 If you have neither a courtesy notice nor your citation, the voice system will ask you to say the city or university that issued you the citation. You must say ALAMEDA COUNTY TRANSIT. The voice system does not recognize any other city for citations that were issued by the A.C. Transit Police. The voice system will ask you to say your license plate number or vehicle I.D. number. The voice system will confirm license plate or vehicle I.D. number. Voice system will ask you to press (1) for correct or (2) for incorrect. Voice system will then ask you to say what state your vehicle is registered in. Voice system will confirm information, and then will give you the citation number. Continue to follow the prompt to enter your credit card information.

YOU MUST STAY ON THE LINE UNTIL YOU RECEIVE A CONFIRMATION NUMBER.

TO REQUEST THAT A CITATION BE REVIEWED

INITIAL ADMINISTRATIVE REVIEW

Write a letter stating why you think the citation should be reviewed. Include in your letter your citation number, vehicle license plate number and your complete mailing address. You may submit any supporting documents or photos (documents and photos will not be returned.) Mail to:

A.C. Transit Parking Enforcement Center P.O. Box 4726 Irvine, CA 92616-4726

Your letter must be received by the final due date. NO EXCEPTIONS. Once your letter is received, you will receive a response in the mail within 6-8 weeks.

TO REQUEST AN ADMINISTRATIVE HEARING

If you are not satisfied with the results of the initial review you can request and file for an administrative hearing. You must file your administrative hearing request within 21 days of receiving the results of your initial review. You must submit the full payment for the citation at the time you submit your request for a hearing. A hearing can be conducted either in person or in writing. If you choose to have a hearing decided on a written statement, you must include all relevant information in your statement. If you request a hearing in front of a Hearing Examiner, you will be notified of your hearing date by mail. You should be prepared to explain or provide supporting documents, records, or witnesses describing why dismissal of the citation is warranted. If you fail to appear for your scheduled hearing your citation will be upheld and your fine amount will be forfeited. Mail your request for administrative hearing, including a check or money order to above address. Include your citation number on your payment. If the Hearing Examiner determines your citation is dismissed, your fine amount will be refunded be mail.

If you are not satisfied with the Hearing Examiner decision, you may file for a hearing in Small Claims Court. The Court's decision is final.

TO SPEAK WITH A REPRESENTATIVE AT PARKING ENFORCEMENT CENTER

Call 1-800-654-7275, Monday thru Friday 9AM - 4:30PM. At greeting press the 0 key. Continue to press the 0 key until the voice system tells you to hold for a representative. You must have your citation number or vehicle license plate number in order for the representative to assist you.

D.M.V. HOLDS

Once a D.M.V. hold has been placed on your vehicle registration for failure to pay the citation, the hold will not be removed until the citation is paid in full.

A.  The local fare for Dumbarton Express buses is $2.00 for adults and $1.00 for youth, seniors, and persons with disabilities.

Transbay fares are $4.00 for adults and $2.00 for youth, seniors and persons with disabilities.

Adult 31-day transbay passes are $132.50 and only available on a TransLink card

Local transfers are 25 cents. $1.75 for BART to Bus transfers for adults; and 75 cents for BART to Bus transfers for youth, seniors and persons with disabilities.

A.  For your convenience, bus fares can be paid in cash, with a TransLink card or with a 10-ride or 31-day ticket that can be purchased from the AC Transit ticket offices and select retailers. You can also use our ticket order form to order tickets by mail. We also offer a discounted monthly pass for qualified youth, senior and disabled passengers.

Cash fares may be paid with any denomination of U.S. coins. No change is made onboard buses. To save time, have your money, ticket or TransLink card ready before boarding the bus.

Click here for fares.