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Frequently Asked Questions
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A. You must carry pets brought on AC Transit buses in a container secure and small enough to fit on the owners lap. The animal must not be a danger or annoyance to other passengers. Service animals, leashed, on a lead or otherwise under the physical control and supervision of the owner at all times, and accompanying people with disabilities, are always allowed on AC Transit buses. A service animal is any animal that is individually trained to provide assistance to a person with a disability.
The passenger is responsible for any damage or injuries caused by their animal while on the bus.
If any animal misbehaves, the passenger will be instructed to remove the animal from the bus. This is solely operator discretion. |
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A. When the bus approaches, stay on the sidewalk with your bicycle back from the curb. Be ready to load your bike by removing any items, such as bags or pumps that may fall off or interfere with another bike.
First allow other cyclists to remove their bikes. Signal to the driver that you want to load your bike. Make sure the driver sees you before stepping in front of the bus. Load from the curb side of the bus—do not step into traffic. Squeeze and pull up on the bike rack handle to release the folded rack. Lower the rack until it clicks into place. If there is no other bike on the rack, use the inside slot with your front wheel facing the curb. Lift your bike onto the rack, fitting the wheels into the slots labeled “front” and “rear.” (Two bicycles will face in opposite directions on the rack.) Pull out and raise the support arm over the top of the front tire, positioning it as high up on the tire as possible. Do not lock your bike to the rack. Get on board, pay your fare, and sit near the front* so you can keep an eye on your bike.
*Please yield front seats to seniors and persons with disabilities.
To unload your bicycle, pull the “Stop Requested” cord or push the button for your stop. Tell the driver you will be unloading your bike and exit through the front door. Raise the support arm up and off the bike's front tire. Lift and remove the bike from the rack. If no other bike is on the rack, fold and secure the rack into the upright position. Return to the curb with your bike as quickly as possible so the bus can proceed.Q. Can I leave my child in the baby stroller while on the bus?
A. When boarding and de-boarding a stroller, the passenger has the option of leaving the child in the stroller. If a passenger requests it, the driver will operate the lift to allow the passenger with a stroller to board more easily.
The child may remain in the stroller provided that the passenger maintains control of the stroller at all times, keeping at least one hand on the stroller while the bus is moving and the stroller doesn't pose a safety hazard to any passenger.
In no case is the stroller to be allowed to remain in a position which blocks aisles, doors, steps or emergency exits.
Drivers are not to assist with baby strollers.
The brakes should be set so that the baby stroller will be secured and prevented from rolling and becoming a safety hazard.
