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You can load and store value on your Clipper, or TransLink, card in several ways:
- Cash (electronic cash): Works just like cash on participating transit agencies' vehicles. The fare for each trip is deducted from your card's cash balance. (The most cash you can add at a time is $300)
- Transit Pass: You can load a pass directly onto your card. Once a transit pass is stored on your card, you can use it instead of a sticker or a paper pass. If you like, you can load a combination of a pass, and additional e-cash.
Options for Adding Value
To add value in person, either use a self-serve Add Value Machine located in select transit stations, including AC Transit's downtown Oakland ticket office, or stop at any participating retail location.
You can also add value online, or by calling Clipper Customer Service, or by setting up the AutoLoad feature.
The Autoload feature allows you to pre-authorize a direct, secure transfer of funds from a credit card or bank account that will be added to your Clipper or TransLink card in the form of cash or a transit pass. Whenever your cash balance falls below $10 or your pass expires, the pre-set value will be automatically added to your card.
Problems or Questions?
Call the Clipper Customer Service Center:
- Phone: 877-878-8883
- TDD/TTY: 711 or 800-735-2929 (Find these phone numbers on the back of your card.)
- Fax: 925-686-8221
- Hours: Monday - Friday: 6 a.m. - 8 p.m.; Saturday - Sunday: 8 a.m. - 5 p.m.
- Email (at any time): custserv@clippercard.com
For additional information about using Clipper or TransLink, please visit www.clippercard.com.