Customer
Service Capital Projects |
|
|
|
|
|
|
|
|
|
|
|
|
Program |
Project |
FY 2009-10 |
FY 2010-11 |
FY 2011-12 |
FY 2012-13 |
FY 2013-14 |
FY 2014-15 |
FY2015-16 |
FY 2016-17 |
FY 2017-18 |
FY 2018-19 |
Total |
Translink |
Card Personalization (equipment
replacement) |
|
|
|
20,000 |
|
10,000 |
|
|
|
20,000 |
$50,000 |
Ticket Office |
Lobby re-configuration (ergonomic and function) |
150,000 |
|
|
|
|
|
|
|
|
|
$150,000 |
Ticket Office |
Cash Resister and Cash handling |
|
25,000 |
|
|
|
|
|
|
|
|
$25,000 |
Customer Relations |
Customer Relations Database /
Complaints |
|
|
|
600,000 |
|
|
|
|
|
|
$600,000 |
Translink |
Ticket Vending Machines - Transbay
Terminal |
|
|
|
400,000 |
|
|
|
|
|
|
$400,000 |
Translink |
Translink / Orbital Integration -
Automatic Route Selection |
|
|
2,500,000 |
|
|
|
|
|
|
|
$2,500,000 |
Translink |
Second
Door Readers |
|
|
3,575,000 |
|
|
|
|
|
|
|
$3,575,000 |
Translink |
Replacement Readers |
268,000 |
272,000 |
136,000 |
- |
328,000 |
652,000 |
160,000 |
- |
500,000 |
24,000 |
$2,340,000 |
2010 $s |
Total |
418,000 |
297,000 |
6,211,000 |
1,020,000 |
328,000 |
662,000 |
160,000 |
- |
500,000 |
44,000 |
$9,640,000 |
|
Program |
Project |
FY 2009-10 |
FY 2010-11 |
FY 2011-12 |
FY 2012-13 |
FY 2013-14 |
FY 2014-15 |
FY2015-16 |
FY 2016-17 |
FY 2017-18 |
FY 2018-19 |
Total |
Translink |
Card Personalization (equipment
replacement) |
- |
- |
- |
21,855 |
- |
11,593 |
- |
- |
- |
26,095 |
$59,543 |
Ticket
Office |
Lobby re-configuration (ergonomic and function) |
150,000 |
- |
- |
- |
- |
- |
- |
- |
- |
- |
$150,000 |
Ticket
Office |
Cash Resister and Cash handling |
- |
25,750 |
- |
- |
- |
- |
- |
- |
- |
- |
$25,750 |
Customer Relations |
Customer Relations Database /
Complaints |
- |
- |
- |
655,636 |
- |
- |
- |
- |
- |
- |
$655,636 |
Translink |
Ticket Vending Machines - Transbay
Terminal |
- |
- |
- |
437,091 |
- |
- |
- |
- |
- |
- |
$437,091 |
Translink |
Translink / Orbital Integration -
Automatic Route Selection |
- |
- |
2,652,250 |
- |
- |
- |
- |
- |
- |
- |
$2,652,250 |
Translink |
Second
Door Readers |
- |
- |
3,792,718 |
- |
- |
- |
- |
- |
- |
- |
$3,792,718 |
Translink |
Replacement Readers |
268,000 |
280,160 |
144,282 |
- |
369,167 |
755,847 |
191,048 |
- |
633,385 |
31,315 |
$2,673,204 |
Customer Service |
Miscellaneous |
25,000 |
25,000 |
25,000 |
25,000 |
25,000 |
25,000 |
25,000 |
25,000 |
25,000 |
25,000 |
$250,000 |
Year of expenditure $s (3%
Escalation) |
Total |
$
443,000 |
$
330,910 |
$ 6,614,250 |
$ 1,139,582 |
$ 394,167 |
$ 792,439 |
$ 216,048 |
$
25,000 |
$ 658,385 |
$ 82,410 |
$ 10,696,191 |
|
Notes: |
|
Assumes
outsource of Telephone Information Center |
|
|
|
Escalation |
1 |
1.03 |
1.06 |
1.09 |
1.13 |
1.16 |
1.19 |
1.23 |
1.27 |
1.30 |
|
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|
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