Customer Service Capital Projects
Program Project FY 2009-10 FY 2010-11 FY 2011-12 FY 2012-13 FY 2013-14 FY 2014-15 FY2015-16 FY 2016-17 FY 2017-18 FY 2018-19  Total 
Translink  Card Personalization (equipment replacement)                      20,000               10,000                 20,000 $50,000
Ticket Office  Lobby re-configuration  (ergonomic and function)          150,000                   $150,000
Ticket Office  Cash Resister and Cash handling               25,000                 $25,000
Customer Relations Customer Relations Database / Complaints                   600,000             $600,000
Translink  Ticket Vending Machines - Transbay Terminal                   400,000             $400,000
Translink  Translink / Orbital Integration - Automatic Route Selection              2,500,000               $2,500,000
Translink  Second Door Readers               3,575,000               $3,575,000
Translink  Replacement Readers          268,000          272,000             136,000                       -            328,000          652,000          160,000                  -            500,000          24,000 $2,340,000
Program Project FY 2009-10 FY 2010-11 FY 2011-12 FY 2012-13 FY 2013-14 FY 2014-15 FY2015-16 FY 2016-17 FY 2017-18 FY 2018-19  Total 
Translink  Card Personalization (equipment replacement)                    -                      -                         -                  21,855                    -               11,593                    -                    -                      -             26,095 $59,543
Ticket Office  Lobby re-configuration  (ergonomic and function)           150,000                    -                         -                         -                      -                      -                      -                    -                      -                    -   $150,000
Ticket Office  Cash Resister and Cash handling                     -               25,750                       -                         -                      -                      -                      -                    -                      -                    -   $25,750
Customer Relations Customer Relations Database / Complaints                    -                      -                         -                655,636                    -                      -                      -                    -                      -                    -   $655,636
Translink  Ticket Vending Machines - Transbay Terminal                    -                      -                         -                437,091                    -                      -                      -                    -                      -                    -   $437,091
Translink  Translink / Orbital Integration - Automatic Route Selection                    -                      -              2,652,250                       -                      -                      -                      -                    -                      -                    -   $2,652,250
Translink  Second Door Readers                     -                      -              3,792,718                       -                      -                      -                      -                    -                      -                    -   $3,792,718
Translink  Replacement Readers           268,000           280,160              144,282                       -             369,167           755,847           191,048                  -             633,385           31,315 $2,673,204
Customer Service Miscellaneous             25,000             25,000                25,000                25,000             25,000             25,000             25,000           25,000             25,000           25,000 $250,000
Year of expenditure $s (3% Escalation) Total  $      443,000  $      330,910  $      6,614,250  $      1,139,582  $      394,167  $      792,439  $      216,048  $      25,000  $      658,385  $      82,410  $      10,696,191
Notes:
Assumes outsource of Telephone Information Center