Bikes on Board
Before you Board
Always use crosswalks, pedestrian walk signals, and sloped sidewalks to access Tempo stations. If you need to leave your bike at the station, bike racks are available at median stations. Bike racks at stations can accommodate up to two bikes. Any bike left at a station for more than 72 hours will be placed in the AC Transit Lost and Found. Contact Customer Service at (510) 891-4777 to retrieve your bike from the Lost and Found. Please note, bikes should only be locked to bike racks—bikes locked to other areas of the stations will be removed by the Alameda County Sherriff’s Department. AC Transit is not responsible for any loss or damage to bikes.
When you arrive at a station, a digital message sign provides ACT RealTime information, so you always know when the next bus is coming. Press the button on the pole near the digital message sign to play an audio version of the active messages.
Make sure to pay at the station before you board the bus! There is no option to pay on the bus.
Tempo Platform Agents can help you navigate this new service and answer any questions you have.
Boarding and Exiting the Bus
Tempo stations are at the same level as the bus floor to ease the boarding experience for riders with mobility devices, bikes, strollers, and carts, as well as seniors, people with disabilities.
Multi-door boarding minimizes crowding. To further ease the boarding process, some doors are designed for certain riders. Here are the details on where you should board:
Middle doors: Riders with mobility devices or who require priority seating should board here; other riders are welcome to board after these riders.
Rear doors: Riders with bikes and strollers should board here; other riders are welcome to board here as well.
Front door: The front door will only be used in an emergency. For boarding during regular service, please use the middle and rear doors.
When you’re at the station, get ready to board by positioning yourself near the appropriate door. Avoid getting close to the edge of the platform and always wait behind the yellow warning strip.
As always, wait for the bus to come to a complete stop before boarding. Bikes can be rolled on board and right into a bike rack inside the bus. These bike racks can accommodate up to three bikes. Please secure your bike in the rack. If the space is full, please wait for the next bus. AC Transit is not responsible for loss or damage to bikes.
If you are bringing a stroller on the bus, please read our full stroller policy.
When you’re on the bus, enjoy your ride! Tempo buses stop at every station along the line. A digital message sign accompanied by audio messages will announce the upcoming station and indicate which direction to exit the bus. A dedicated stop request button, displaying a bike icon, is available to let the bus operator know that someone with a bike needs to exit the bus and may need extra time. As the bus approaches your stop, make sure you’ve gathered all your belongings and are prepared to start moving toward the exit once the bus comes to a complete stop. Once the bus comes to a complete stop, exit the bus through one of the open doors.