Citations must be paid 21 days from the issue date or 14 days from the notice date, whichever is greater. Payments can be made online, by phone, or by mail: 

• Online payments: https://www.dspayments.com/alamedatransit. 
• Phone payments: 1-866-353-7147. (Visa and Mastercard only.) 

U.S. Mail payments: Make checks or money orders payable to Alameda County Sheriff’s Office – AC Transit. Be sure to include your citation number and vehicle’s license plate  on the payment, and mail it to:  

Alameda County Sheriff’s Office – AC Transit 
Enforcement Processing Center 
P.O. Box 6010 
Inglewood, CA 90312-6010 

If you believe the citation was issued in error, you have 21 days from the citation issue date or 14 days from the notice date, whichever is greater, to request an Administrative Review.  

Requests for Administrative Review can be completed online: https://www.dspayments.com/AlamedaTransit  

or  

by U.S. Mail: 

Alameda County Sheriff’s Office – AC Transit 
2425 East 12th St. 
Oakland, CA 94601 

When submitting your request, please explain why you believe the citation was issued in error and include any supporting information or documentation, such as photographs or witness statements. 

Please note that all documents submitted become part of the review record and will not be returned or copied. 

Once your request is received, you can expect a response within 6–8 weeks. 

Once the Administrative review is complete, any remaining balance must be paid within 10 days of that decision. 

If you disagree with the Administrative Review decision, you may request an Administrative Hearing within 21 days of receiving the decision. Full payment of the citation is required when you submit your hearing request. 

You may choose either an in-person hearing or a written hearing. For a written hearing, include all supporting information with your statement. For an in-person hearing, you will receive the hearing date by mail and should be prepared to present documents, records, or witnesses supporting your case. 

If you do not appear for a scheduled hearing, the citation will be upheld, and your payment will be forfeited. 

Mail your hearing request and full payment by check or money order to the address below. Be sure to include the citation number with your payment: 

Alameda County Sheriff’s Office   
AC Transit Enforcement Processing Center 
P.O. Box 6010 
Inglewood, CA 90312-6010 

The Hearing Examiner will review and determine if your citation is dismissed. If dismissed, your fine amount will be refunded by mail. 

 If you are not satisfied with the Hearing Examiner's decision, you may appeal by filing a claim in Small Claims Court. The Court's decision is final. 

Call 1-866-353-7147, Monday thru Friday 9AM – 4:30PM. At greeting press the 0 key. Continue to press the 0 key until the voice system tells you to hold for a representative. You must have your citation number or vehicle license plate number in order for the representative to assist you.

Once a DMV hold has been placed on your vehicle registration for failure to pay the citation, the hold will not be removed until the citation is paid in full.

Identified AC Transit buses are equipped with advanced artificial intelligence (AI) cameras and software designed to improve transit safety and reliability. The technology is built to protect privacy and does not capture images of people. Instead, it detects parking, stopping, and driving violations in designated bus stops, bus platforms, and bus only lanes.  

Onboard AI technology and cameras are authorized by California Assembly Bill No. 917, and Alameda-Contra Costa Transit District Ordnance No. 19. Learn more about this law here. 

How to enroll in a payment plan: 

If you are either low income and/or the recipient of public benefits, you must fully complete and sign an application form to enroll in a payment plan. You may enroll in a payment plan only once for each citation. As long as you meet the required deadlines, you may set up a new payment plan for other citations that were not included in the previous payment plan.  Applications are available in person or online. In-person applications may be obtained from AC Transit, 1600 Franklin Street, Oakland, CA 94612. 

You must also submit documentation along with your application verifying that you are low income or receive qualifying public benefits. The Low Income Payment Plan application explains which documents are accepted.  

You may mail your completed application and supporting documents to: 

Alameda County Sheriff’s Office  
AC Transit Enforcement Processing Center  
P.O. Box 6010 
Inglewood, CA 90312-6010.  

A non-refundable administrative fee of $5 is due upon enrollment.  Information regarding payment of the non-refundable fee can be found on the Low-Income Payment Plan application. There, you can also elect to include this fee in the payment plan by checking the appropriate box on your application form. 

If your status as either low income and/or the recipient of public benefits are determined to be fraudulent, the fine reduction will be overturned, and all fees will be reinstated.  

Low Income Payment Plans 

California Vehicle Code (CVC) Section 40220 allows for installment payments of parking citations for qualifying low-income individuals who apply within 120 days from the issuance of a parking violation notice, or within 10 days after an Administrative Hearing determination, whichever is later. Once a citation is enrolled in this program, it is no longer eligible for appeal pursuant to an Administrative Review or Hearing. 

Parking citation late fees and penalty assessments (“Late Fees”) are removed at the time of enrollment in the payment plan in accordance with CVC Section 40220. Late Fees are reinstated if the payment plan is not completed.  DMV registration holds and Franchise Tax Board tax intercepts will be removed or put on hold, as long as the payment plan requirements are met.