In line with our mission to deliver safe, reliable, and sustainable transit service responsive to the needs of our customers and communities, AC Transit designed Board Policy 545 (Service Standards) with minimums and targets for how we design and allocate transit service throughout the area. The District also sets minimum standards for performance and process for active monitoring so that we can push to continuously improve.

Board Policy 545 includes the following sections:

Service Classifications outline the distinctive services, service tiers, service attributes, and role of each service in the network.

Service Warrants set criteria for why existing service should be maintained and new proposed service should be added.

Service Design Standards govern service operation and design of both existing and new service offerings.

Service Performance Standards establish benchmarks that measure and ensure service quality and efficiency.

Service Evaluation outlines a process for breaking down service performance, addressing financial viability, and meeting residents’, employees’, and visitors’ evolving mobility needs so that the service remains sustainable.

For more information, please see Service Standards and Design Policy (BP 545) or contact planning@actransit.org