Here at AC Transit, our purpose is to keep the East Bay moving. If your travel has been interrupted because your ticket or pass was malfunctioning, or your Clipper® Card has been damaged, misplaced or regrettably stolen, please contact the appropriate customer service agency (click below) according to how you paid your bus fare:
- Cash on Bus / AC Transit Personnel
- Clipper® Card
- RTC (Regional Transit Connection)
- TVM (Ticket Vending Machine)
- Token Transit® App / AC Transit Official Mobile App
- Transit® App
It is important to report lost or stolen Clipper cards immediately in order to secure cash equivalent value from the old card and transfer remaining amounts onto the new card. Please be advised that AC Transit has a standard No Refunds Policy for tickets & passes regardless if partially used or unused, lost or stolen. However, if you were issued a Refund Voucher by a bus operator or other AC Transit personnel, please submit your claim using the Refund Voucher & Paper Ticket Claim Form.