Fares, Tickets & Transfers
UPDATE: Due to the COVID-19 pandemic, AC Transit temporarily enabled rear-door boarding and paused fare collection from March 15 through October 18, 2020. Now that protector shields have been installed near the operator and farebox area, riders are expected to board at front doors and pay fares as customary. (Please remember, face coverings are required to ride until further notice.)
Also, upon conclusion of the promotional “introductory free fare” period, the cost to ride Tempo Line 1T, effective 11/9/20, is the same as other AC Transit local service.
In order to better support riders with questions about fare payment and Clipper purchases, a temporary Customer Service Center has been opened in downtown Oakland. The Center is located in the lobby of the AC Transit General Offices at 1600 Franklin Street.
Note: The BART-to-Bus paper transfer ticket has been discontinued because it became outdated due to advanced technology on Tempo. Transfer discounts (from BART-to-Bus) & savings from multiple rides (bus-to-bus) are automatically received when using a pass &/or Clipper Card. For more information about operational changes, check the COVID-19 pandemic page.
Contactless fare payment is more efficient and greatly reduces bus boarding times. Mobile ticketing has been introduced as a payment option. Use the AC Transit Official Mobile App to access the mobile ticketing platform, or Clipper to pay fares upon boarding without using cash.
Keep using your Clipper card for automatic transfer discounts, as well as, for overall best value. If you don’t have one already, consider purchasing a Clipper card for the convenience of cashless fare payments and for the reduced costs for single rides, transfers or passes. Adult Clipper cards for most AC Transit fare types are available at Walgreens, Whole Foods and other participating retailers. Clipper cards can also be ordered online or by phone. For information on how to obtain a discounted Youth, Senior, or Disabled (RTC) Clipper card, click here. Once you have your card, cash value can be added at retail locations and all BART stations.
To purchase 31-day
passes, or obtain a Clipper card, visit the AC Transit & Clipper Customer
AC Transit & Clipper Customer Service Center
1600 Franklin Street, Oakland, CA 94612
Business Hours: From 8:00 am to 5:00 pm, Monday - Friday, excluding holidays.
Additional Clipper information:
Rates listed for all fare types (including passes), effective January 1, 2020:
Need help? Go to FREQUENTLY ASKED QUESTIONS (FAQ) ON FARES.
For information on how to claim a refund, go to REFUNDS.
AC Transit Customer Service representatives are ready to answer fare questions and provide additional assistance by phone at (510) 891-4777, Monday through Friday, 6 a.m. to 7 p.m. and Saturday and Sunday, 9 a.m. to 5 p.m.