Contact Us
We value your opinion and want to hear from you.
Our riders and community members are some of the best resources for improving our services. Please send us your questions, comments, and feedback in one of the following ways:
NOTE: If you are reporting an immediate safety incident, call 911.
Want us to attend your event?
Active engagement in the communities we serve has always been important to AC Transit. Participation in community events offers the District the opportunity to share information about the exciting projects and initiatives we have going on at AC Transit. Riders, the general public, community stakeholders, and elected officials all learn something new when stopping by the AC Transit information booth at community festivals and events. From parades to grand openings to cultural festivals – AC Transit proudly joins with community partners each year to show support for the communities we serve.
Interested in having AC Transit participate in your event? Contact us!
Call
Customer Service agents are available to receive feedback and assist with travel and trip planning seven days a week:
Mon-Fri 6 am to 7 pm, and Sat-Sun 9 am to 5 pm
(510) 891-4777, option 2
TDD/TYY: 711 or (800) 735-2929
U.S. Mail
You can connect with AC Transit via U.S. Mail. When mailing, please sent to:
AC Transit
1600 Franklin St.
Oakland, CA 94612
Additional Resources
- Customer Service Center
- Group Travel
- Lost and Found
- Parking Citation Payments & Information
- Request Timetables / Maps
Construction & Planning
- Construction & Event Notification
- Construction Access Permits
- Planning Projects (In progress and completed)
Civil Rights / Title VI
Office of Civil Rights and Compliance is responsible for Federal and State regulatory compliance in the areas of Contract Compliance, Title VI, Equal Employment Opportunity and State and Federal Drug and Alcohol and Licensing regulations.
Claims
The Alameda-Contra Costa Transit District Risk Management Department investigates and works to resolve claims and lawsuits filed by citizens who allege damages caused by negligent act(s) of the District or its employees. To pursue a claim against AC Transit, you must file a Claim for Damages Form with the AC Transit District Secretary’s Office. Learn more.
Advertise on AC Transit
Lamar Advertising, Bay Area Contact
Kevin Haskell- Director of West Transit Sales
khaskell@lamar.com
Mobile: (415) 866-0261
Board of Directors
Information about the AC Transit Board of Directors is available here.
Human Resources
Contact Human Resources at AC Transit for general information.
Phone: 510-891-4777, option 4
For Employment Verification
Email: verify@actransit.org
Phone: 510-891-4803
Fax: 510-863-8212
Verification of Employment Human Resources contact:
Stephanie Plummer
Email: splummer@actransit.org
Phone: 510-326-4445
Media Relations
Members of the media with questions or comments may contact Robert Lyles, Media Affairs Manager, at media@actransit.org.
Public Records Request
Clipper Customer Service Center
The AC Transit & Clipper Customer Service Center offers various services, including transit fare sales, bulk orders, BikeLink, Regional Transit Connection (RTC) processing, maps & schedules, Lost and Found retrieval and a full range of Clipper services.
Location:
1600 Franklin Street, Oakland, CA
Business Hours:
Monday through Friday, excluding holidays, 8am to 5pm
The Customer Service Center will be closed on the third Tuesday of every month from 2pm to 3pm.
Clipper Services Offered:
- Issue or replace Clipper cards for adult, youth, senior, and RTC
- Process and register Clipper card applications
- Replace defective cards and transfer value into new card
- Replace lost or stolen cards and transfer value into new card
- To block lost or stolen cards from being used, customers should call Clipper at (877) 878-8883.
- Load and reload value onto Clipper cards
- Load cash and/or passes from all participating Clipper transit operators (AC Transit, Caltrain, County Connection, Golden Gate Transit, Muni, Napa Valley Transportation Authority, SamTrans, SMART, Sonoma County Transit, Tri Delta Transit, Union City Transit, VTA, WestCat, Wheels)
Clipper Services Not Offered:
(Customers should call Clipper at (877) 878-8883 for assistance)
- Issue refunds
- Unblock cards
- Research billing issues or charge errors.
- Correct cash value or pass errors