Contact Us
We value your opinion and want to hear from you.
Our riders and community members are some of the best resources for improving our services. Please send us your questions, comments, and feedback in one of the following ways:
Phone
Customer Service agents are available to receive feedback and assist with travel and trip planning seven days a week:
Mon-Fri 6 am to 7 pm, and Sat-Sun 9 am to 5 pm
(510) 891-4777, option 2
TDD/TYY: 711 or (800) 735-2929
U.S. Mail
You can connect with AC Transit via U.S. Mail. When mailing, please sent to:
AC Transit
1600 Franklin St.
Oakland, CA 94612
Surveys
Take our Customer Satisfaction Survey!
Your feedback is vital to our service and success. That's why we need you to complete your first Customer Satisfaction Survey by May 2!
Let us know how we’re doing on things like personal safety, cleanliness, and communication so we can make focused improvements that work for you.
Additional Services
Advertising
On AC Transit Vehicles
Lamar
Brad Smith
bradsmith@lamar.com
Mobile: (520) 492-2155
Advertise on an AC Transit Bus Shelter
Adshel/Clear Channel Outdoor
555 12th Street, Suite 950
Oakland, CA 94607
Phone: (510) 835-5900
Fax: (510) 834-9410
www.clearchanneloutdoor.com
Claims
The Alameda-Contra Costa Transit District Risk Management Department investigates and works to resolve claims and lawsuits filed by citizens who allege damages caused by negligent act(s) of the District or its employees. To pursue a claim against AC Transit, you must file a Claim for Damages Form with the AC Transit District Secretary’s Office.
Human Resources
Contact Human Resources at AC Transit for general information.
Phone: 510-891-4777, option 4
For Employment Verification
Email: verify@actransit.org
Phone: 510-891-4803
Fax: 510-863-8212
Verification of Employment Human Resources contact:
Stephanie Plummer
Email: splummer@actransit.org
Phone: 510-326-4445
Media Relations
Members of the media with questions or comments may contact Robert Lyles, Media Affairs Manager, at media@actransit.org.
Parking Citations
Have you received a parking citation while in a coach or bus zone? Find out more information about parking citations here:
Public Records Act
Access to the public records of AC Transit.