We value your opinion and want to hear from you.
Our riders and community members are some of the best resources for improving our services. Please send us your questions, comments, and feedback in one of the following ways:
Please use one of the following forms to submit your feedback online:
Customer Service agents are available to receive feedback and assist with travel and trip planning seven days a week:
Mon-Fri 6 am to 7 pm, and Sat-Sun 9 am to 5 pm
(510) 891-4777, option 2
TDD/TYY: 711 or (800) 735-2929
You can connect with AC Transit via U.S. Mail. When mailing, please sent to:
1600 Franklin St.
Oakland, CA 94612
Take our Customer Satisfaction Survey!
Your feedback is vital to our service and success. That's why we need you to complete your first Customer Satisfaction Survey by May 2!
Let us know how we’re doing on things like personal safety, cleanliness, and communication so we can make focused improvements that work for you.
On AC Transit Vehicles
Mobile: (520) 492-2155
Advertise on an AC Transit Bus Shelter
Adshel/Clear Channel Outdoor
555 12th Street, Suite 950
Oakland, CA 94607
Phone: (510) 835-5900
Fax: (510) 834-9410
The Alameda-Contra Costa Transit District Risk Management Department investigates and works to resolve claims and lawsuits filed by citizens who allege damages caused by negligent act(s) of the District or its employees. To pursue a claim against AC Transit, you must file a Claim for Damages Form with the AC Transit District Secretary’s Office.
Contact Human Resources at AC Transit for general information.
Phone: 510-891-4777, option 4
For Employment Verification
Verification of Employment Human Resources contact:
Members of the media with questions or comments may contact Robert Lyles, Media Affairs Manager, at firstname.lastname@example.org.
Have you received a parking citation while in a coach or bus zone? Find out more information about parking citations here:
Public Records Act
Access to the public records of AC Transit.