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AC Transit COVID-19 Information Center

AC Transit COVID-19 Information Center

AC Transit has been connecting the East Bay for 60 years. The COVID-19 pandemic has strengthened our commitment to continuing this proud tradition. We’ve implemented countless improvements so you can count on us—and we’re working on countless more.

As a reminder, federal mandates still require face coverings when riding with us. We appreciate your help in keeping our community healthy.

Check out what we’re doing to stay ready for you.

Enhanced cleaning

Enhanced cleaning
and ventilation

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Our buses undergo daily disinfecting using EPA-approved products. Frequently touched surfaces get additional attention with detergent-based cleaning and bleach-based disinfecting.

We’ve also increased the cleaning of the onboard air with state-of-the-art HVAC filtration which refreshes the air 50 times an hour. You can help the HVAC system work effectively by keeping the bus windows closed. With the windows closed, onboard air can efficiently be filtered through the HVAC system by forcing old air out of the bus and circulating fresh-filtered air throughout the bus.

Masks and Hand Sanitizers

Masks, Hand Sanitizer Available on Board

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The masks we provide are moisture-proof, non-toxic, latex-free, and are made of environmentally friendly materials. The hand sanitizer contains 70% ethyl alcohol and skin moisturizer. Hand sanitizer dispensers can be found on the panels above the steps of the rear or middle doors.

Increased bus capacity

Increased Bus
Capacity

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With physical distancing ordinances in place, we’re doing everything we can to accommodate all of our riders. We continue to make service adjustments and run larger buses when available. We’ve also recently transitioned to three feet of physical distancing to increase our capacity limits to:

  • 30’ feeder bus: 12 riders
  • 40’ standard bus: 20 riders
  • 60’ articulated bus: 32 riders
  • 44’ double decker bus: 48 riders 

Riders living in the same household are not subject to the three-foot distancing requirement. 

If a bus nears capacity, our operators may bypass stops and turn on the “Drop-Off Only” head-sign. Riders on board can continue to exit the bus at their requested stop.

PPE for employees

PPE for
Frontline Employees

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To ensure we thrive, we have provided our essential employees with disinfecting wipes, masks, face shields, gloves, and eye protection. We’ve also increased cleaning and disinfecting of our workspaces, are requiring daily temperature checks at all AC Transit facilities, and have installed protective operator shields on every coach for added safety.

All Door Boarding

All-Door
Boarding Pilot

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We’re piloting all-door boarding on lines 6 and 51B to provide faster service, support physical distancing, and facilitate contactless payment.

Physical Distance Reminders

Physical Distance
Reminders

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We’ve installed blue strips on all our coaches and purple decals at our Customer Service Center in Oakland as reminders to keep a healthy distance. Please help protect everyone’s health by following these guidelines.

Community Engagement

More Community
Engagement

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We’ve been providing more frequent updates to our community about the changes we’re implementing. There are a number of ways to get the latest info. Keep up with our website for multilingual information and sign up for our eNews to get details in English, Spanish, and Chinese. Connect with us on Twitter, Facebook, Instagram, LinkedIn, and YouTube. For additional questions, our Customer Service Agents continue to be available online, by phone, and at our Customer Service Center in Oakland.

Added Opportunities for Feedback

Added Opportunities
for Feedback

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We always strive to best meet the needs of our riders. We’ve been learning more about your needs through surveys, outreach, and interactive community meetings. As we plan for the future, we’ll continue to seek your input. Our Customer Service Agents continue to be available for feedback online, by phone, and at our Customer Service Center in Oakland.

Helping recover together

Helping Recover
Together

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We’ve been doing our part to speed recovery by supporting local, state, and federal health mandates, offering free shuttles to the mass vaccination site, and uniting with other Bay Area transit agencies to support a cohesive response. We’ll continue to coordinate with other regional transit and government agencies to support a faster recovery.

Mobile App

New Official
Mobile App

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We’ve launched a new mobile app available for free download on the AppStore and Google Play. You can easily find real-time information, pay your fare, and reach out to our customer service team directly from the app.

Contactless Payment

More Contactless
Ways to Pay

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We’ve introduced new fare options and more contactless ways to pay to make catching the bus easier than ever. Try Clipper, now also available on your phone, and check out our new 7-Day Pass and Pay-as-you-go fares available on mobile apps using AC Transit’s mobile payment platform.

Expanded Real-Time Information

Expanded Real-Time Information

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We’ve launched the rider capacity feature which shares real-time information on web and mobile apps about which buses have reached their capacity limits so you can plan accordingly.